As you will know, during the last 3 months the Practice has had to radically change the way in which we see and consult with patients. We have made these changes to keep our patients and staff as safe as possible. The government are continuing to ease rules and lockdown arrangements but you will appreciate that we still need to manage risks given that Covid-19 is still being passed between people.
Following NHS England’s standard operation procedure for Primary Care, we still need to minimise footfall through the practice and to operate a “remote management” appointment system.
Every patient’s initial assessment with a GP will be done remotely – either by telephone or by the patient submitting an e-Consult. If the GP decides they would like to see you then they will either arrange a video consultation or ask you to come to the surgery for a face-to face appointment.
We offer a limited range of face-to-face, pre-bookable nursing appointments (dressings for patients who can’t self-manage, immunisations – all child/adolescent vaccinations/flu/whooping cough for pregnant women, shingles and pneumonia for eligible patients, urgent bloods and ECGs as requested by GP, smears and mental health depot injections).
If you or anyone in your household develop a cough or fever or are in contact with a confirmed case of Coronavirus or in a household under self-isolation, cancel the appointment and do not attend the surgery. Rebook for at least 14 days later.
If you think that you need a doctor to come and visit you, please call as early in the day as possible and before 11.00 am. The doctor will call you back to discuss the problem.
The team here are doing everything they can to keep us all safe. Every decision made is in the best interest of our patients and our community.
This has been a very challenging time for all of us and we are so proud of our team here who have continued to work through of this pandemic. Please remember, our staff are doing their best for you and unpleasant or abusive behaviour towards them will not be tolerated.
Cancellations, missed appointments and late arrivals
If you cannot attend your appointment, please let us know as soon as possible so that the slot can be given to someone else. You can cancel by texting CANCEL in reply to your appointment reminder text or by calling the surgery.
Missed appointments are a wasted resource and reduce the time available to patients. Where patients miss multiple appointments without informing us (i.e., more than 3 missed appointments within a 12 month rolling period), we may take action that could result in deducting patients from our practice list.
If you arrive late but still within your appointment slot, we will do our best to see you. However, you may be asked to rebook in order to ensure that other patients are not delayed.