APPOINTMENTS UPDATE – May 2021
Following recent media coverage on GP Practices, we want to reassure patient that we are still open and here for you. Clinicians will continue to see patients face-to-face when needed. For now, we are continuing to provide services as we have throughout the COVID-19 pandemic and prioritising delivering care and services based on clinical needs.
Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.
If you need medical advice or treatment please ring us on 0113 295 3460 or visit allertonwestfield.nhs.uk and complete an e-Consult enquiry.
When you phone or go online, you will be asked to provide some information about your healthcare need. The practice healthcare team will then assess the most appropriate way and the best person to provide your care. This may include a face-to-face consultation. Face-to-face appointments with the GP are available to all patients where there is a clinical need, and these will be assessed by the GP when they phone you. If needed, you will usually be asked to come to see them the same day.
Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days. Your local pharmacy is also a great place for clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
This has been a very challenging time for all of us. We are very proud of our team here who have continued to work throughout this pandemic. Please remember, our staff are doing their best for you and unpleasant or abusive behaviour towards them will not be tolerated.
If you or anyone in your household develop a cough or fever or are in contact with a confirmed case of Coronavirus, or you live in a household under self-isolation, cancel your appointment and do not attend the surgery. Rebook for at least 14 days later.
you can either phone the Practice or submit an to request an appointment. Every patient’s initial assessment with a GP will be done remotely. If the GP decides they would like to see you they will either arrange a video consultation or ask you to come to the surgery for a face-to face appointment.
We offer a range of face-to-face, pre-bookable nursing appointments. These include dressings for patients who can’t self-manage, immunisations – all child/adolescent vaccinations/flu/whooping cough for pregnant women, shingles and pneumonia for eligible patients, urgent bloods and ECGs as requested by GP, smears and mental health depot injections and most long-term condition reviews. Face to face respiratory reviews including spirometry are still on hold.
If you think that you need a doctor to come and visit you, please call as early in the day as possible – and before 11.00 am. The doctor will call you back to discuss the problem.
Cancellations, missed appointments and late arrivals
If you cannot attend your appointment, please let us know as soon as possible so the slot can be given to someone else. You can cancel by texting CANCEL in reply to your appointment reminder text or by calling the surgery.
Missed appointments are a wasted resource and reduce the time available to patients. If you miss more than three appointments in a 12-month period without letting us know, this could result in your removal from our practice list.
If you arrive late but still within your appointment slot, we will do our best to see you. However, we may ask you to rebook to make sure that other patients are not delayed.
If the doctor or nurse calls you for an appointment and you do not answer, they will try once more. If they are unable to reach you then you will need to contact the surgery to book another appointment.