Since March 2020 the Practice has had to radically change the way in which we consult with patients. We have made these changes to keep our patients and staff as safe as possible. Although lockdown restrictions have eased we still need to manage risks since Covid-19 is still being passed between people.
Following NHS England’s advice for Primary Care, we still need to minimise footfall through the practice. We are therefore operating a “remote management” appointment system. Appointments are available but you will only be seen face-to-face if the doctor or nurse thinks it is necessary.
The team here are doing everything they can to keep us all safe. Every decision made is in the best interest of our patients and our community.
This has been a very challenging time for all of us. We are very proud of our team here who have continued to work throughout this pandemic. Please remember, our staff are doing their best for you and unpleasant or abusive behaviour towards them will not be tolerated.
If you or anyone in your household develop a cough or fever or are in contact with a confirmed case of Coronavirus, or you live in a household under self-isolation, cancel your appointment and do not attend the surgery. Rebook for at least 14 days later.
you can either phone the Practice or submit an e-Consult to request an appointment. Every patient’s initial assessment with a GP will be done remotely. If the GP decides they would like to see you they will either arrange a video consultation or ask you to come to the surgery for a face-to face appointment.
We offer a limited range of face-to-face, pre-bookable nursing appointments. These include dressings for patients who can’t self-manage, immunisations – all child/adolescent vaccinations/flu/whooping cough for pregnant women, shingles and pneumonia for eligible patients, urgent bloods and ECGs as requested by GP, smears and mental health depot injections and a limited range of long-term condition reviews.
If you think that you need a doctor to come and visit you, please call as early in the day as possible – and before 11.00 am. The doctor will call you back to discuss the problem.
Cancellations, missed appointments and late arrivals
If you cannot attend your appointment, please let us know as soon as possible so the slot can be given to someone else. You can cancel by texting CANCEL in reply to your appointment reminder text or by calling the surgery.
Missed appointments are a wasted resource and reduce the time available to patients. If you miss more than three appointments in a 12-month period without letting us know, this could result in your removal from our practice list.
If you arrive late but still within your appointment slot, we will do our best to see you. However, we may ask you to rebook to make sure that other patients are not delayed.
If the doctor or nurse calls you for an appointment and you do not answer, they will try once more. If they are unable to reach you then you will need to contact the surgery to book another appointment.