Online access also allows you to request repeat prescriptions online and we highly recommend you get set up either with SystmOnline or on the NHS app if you haven’t already done so. You can also order repeat prescriptions by submitting an ‘admin query’ via AccuRX, by dropping off a paper request or via your pharmacy.
Requesting repeat prescriptions
There are many ways you can request further supplies of your regular medications. We take requests in the following ways:
- The online services are the quickest and safest method. Please see a member of the team to register for SystmOnline if you have not already done so. No registration is needed for AccuRX.
- By completing the right hand side of your prescription and putting it in the box by the front door.
- By post (please enclose a stamped, addressed envelope if you wish to have the prescription sent back by post).
- In person at reception (you will be asked to put your request in writing).
You will usually have your prescription sent electronically to the pharmacy of your choice. Please speak to your pharmacist or to team member at reception if you have not nominated a pharmacy.
Repeat prescriptions take two working days to process.
We can process urgent requests for critical medication within a shorter time frame but this service is limited to the following categories:
- Insulin & Diabetic Medications
- Heart Tablets
- Inhalers
- Epilepsy Medication
Please ensure you request your repeat prescriptions well in advance of your medication running out or if you know you may be away when that is likely to happen.
Occasionally the doctor or administrator may need further information before being able to issue your prescription. We will try to contact you to prevent unnecessary delays so please help us by making sure we hold your current telephone details.
If there is a note on your prescription saying your medication review is due or overdue, you will need to make an appointment to speak to a clinician before we can issue any further repeat medications (they may issue a shorter duration of medication in the meantime).
