In November, 184 patients used our Friends & Family questions to tell us about their experiences at the practice, a much better response than last month. 93% of these were Positive or Neutral! Most of the negatives cited frustration with Health Services more generally, with which we sympathise. Thank you for all the positive and kind feedback. Thanks, A&W MC.
Patients who have had face-to-face or telephone appointments should receive a text message afterwards to ask for feedback, but anyone is welcome to let us know how they feel about the service we provide using the link on our website or by completing a card copy (available at reception). We also encourage you to leave a review on our Google page or on the NHS Choices website.
For those with a smart phone, give this QR code a scan and leave us a review on NHS Choices. Whether it’s compliment or constructive, we appreciate it.
Kind regards,
Ivan
Data & Performance Manager